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Footwear specialist Schuh has achieved a positive set of results for its 2009/10 financial year, with group sales rising 8.7% to £146m. The main driver of growth is attributed to the newly revamped website which has increased site visitors and customer conversions. The website was re–launched in October 2009 with new design features, which have improved the search function and increased the efficiency of the checkout process……..

Pets at Home increased sales by 15.7% to £467.7m in the year to 25 March 2010. L–f–l sales increased by 8.8%. Annual profits increased by 36% to £54m, while profits before interest rates, taxes, depreciation and amortization, jumped by £14m to £84m. As well as opening a record 24 new stores, taking the total to 256, the specialist relaunched its website and expanded its ranges to include sales of reptiles for the first time……

 

Source: Verdict Research


Cross posted from WSI Internet Marketing UK


5 Tips To Improve Conversion On B2B Landing Pages

 

Getting a prospect to your website is only half the battle. Successful B2B search marketing programs must also focus on the “post-click” experience. Here are five proven ways to improve B2B landing pages and increase your search marketing conversion rate.

1. Support your brand. Build trust.

Landing pages that are aligned with your brand demonstrate credibility and strengthen customer loyalty. Your search marketing landing pages should be consistent with corporate logo, colour, font and language standards. For example, a landing page logo should be prominently located and in the same relative position as on the corporate website. Be sure to use the same language and voice the corporate site utilizes.

PPC keywords and ad copy that include branded terms should click through to a landing page with a strong brand experience. Improve your customers’ experience by making your search marketing landing pages an extension of corporate marketing efforts. I recommend displaying industry awards and associations to provide credibility and build trust.

2. Provide a compelling call-to-action.

What’s the goal of the site or page? Does the page clearly answer your visitors’ question, “What’s in it for me?” Establish the top priority action you want a prospect to take on the site and provide them with clear and actionable direction. Explain the benefit of what you are offering and how it will specifically help them meet their goals. Keep the action steps (i.e. conversion path) short and simple.

It can be very helpful to provide a graphic that supports the call-to-action. For example, a button or action box or image. The graphic needs to be high contrast to the rest of the site and provide actionable direction to the user. One specific idea: If you are using photography, have the subject looking in the direction of the call-to-action button.

3. Simplify and test registration forms.

Most B2B landing pages involve some sort of registration form. In general, reducing the number of required fields will increase your conversion rate. Of course, there is always a delicate balancing act between quantity and quality of leads. B2B marketers must try to maximize the number of conversions while at the same time qualifying each registrant by collecting sufficient data.

Also, test various form placements on the landing page. For example: upper right corner, centre of page, and left side bar. Additionally, test not including the form on the landing page but rather place the registration form on interior pages. This may seem counter-intuitive, but I have found that many B2B audiences respond more favourably when they are not immediately presented with a form.

Finally, the form title, or headline, is also of critical importance. Test different ways of communicating the benefits associated with completing the form. Many times simply changing the name or title of a downloadable asset can dramatically improve conversion rate.

4. Expand and enhance content.

If you are promoting a product or service that requires a higher level of commitment or cost, you may need to increase the amount of information you provide. For example, instead of a single landing page, a multi-page microsite may be more effective. The additional content should support prospects as they move through the complex B2B buying cycle.

Displaying the registration form on all interior pages is usually a good idea. Be sure to implement tracking code on each of these pages so you can analyze specifically where conversions are coming from.

5. Implement an ongoing testing program.

The only way to continually improve landing pages and increase conversion rate is to test, test, test. B2B marketers should implement a rapid, iterative testing program. Let your prospects decide what is most valuable and effective. An successful testing program begins with a sound strategy followed by an iterative process of test, measure, improve.

There are many tools available to help you track your testing results (analytics, heatmaps, etc.). Whatever your preferred method, watch closely to determine how prospects are interacting with the page/site.

Test results are not only limited to conversion metrics. Remember, you can learn a great deal from visitors who do not convert. Where do prospects abandon the conversion path? What is the bounce rate for various pages? All of these factors should be analyzed to understand your customers’ overall experience.

Maximize marketing ROI.

These are just a few recommendations to help jump-start your B2B conversion improvement program.

  1. Stay aligned with your brand
  2. Provide a clear, compelling call to action
  3. Simplify and test registration forms
  4. Provide content that supports the B2B buying cycle
  5. Test > measure > improve

Improving your conversion rate is a critical aspect of maximizing search marketing ROI. Small changes can, and do, produce big results!

Source: Search Engine Land – Amanda Simmons


Cross posted from WSI Internet Marketing UK


WSI Introduce new Web Marketing Packages

We have just introduced three new Web Marketing Packages which offer professional and affordable web solutions to different categories of businesses.

The three packages are:

The Professional Starter Pack – ideal for the smaller business…

The Business Builder Pack – ideal for the growing business…

Corporate Solutions – ideal for the Larger Enterprise…

More...

Cross posted from WSI Internet Marketing UK


Two million more Britons come online in last 12 months

 

Nearly two million more Britons have come online during the last year, over half of which are over 50, according to new research.

The UK Online Measurement Company (UKOM) found that the net audience now stands at 38.8 million, up from 36.9 million at the same time last year.

The majority of internet newbies were made up of over-50s, with more men than women joining up.

Net services are increasingly targeting the older generation.

"The internet is getting older in more ways than one. Not only is the medium itself maturing but the audience is shifting towards older age groups," said Alex Burmaster, speaking on behalf of UKOM.

"There is a still a perception that the net is youth-centric but this is clearly not the reality," he added.

Over-50s account for 31% of the UK net audience. Men over 50 accounted for 38% of the 1.9 million new surfers.

Women over 50 accounted for 15%, women aged 21-34 for 14%, while girls aged 12-20 made up 12% of the total.

The older generation are attracted to a range of sites, including travel, genealogy, fashion, video and community sites, according to UKOM.

Health website RealAge and community site Saga are among the most popular with an over-50s market share of 89% and 78% respectively.

Source: BBC/UKOM


Cross posted from WSI Internet Marketing UK


Ten starter tips for blogging success

Source: Econsultancy

A successful blog isn’t built in a day, but it’s well worth the effort it takes. A good blog isn’t just a great chance to build links and include keyword-rich relevant content, it’s also a brilliant way to boost your company’s reputation – and your professional profile too.

You can read more about the benefits of blogging in my previous beginner's guide to blogging post.

But setting up your first blog can be a daunting task and it’s easy to make mistakes. So, what should you know before you even begin? Here are my 10 top tips for starter success:

1) Use highly descriptive titles

Let’s start at the very beginning, with the importance of the title. Search engines look to the title of a post to see what it contains; they place a lot of value on the headline.

This makes it essential you write clear and descriptive titles rather than puns or teasers. So, for example, ‘How to optimise your website for search engines’ would be a better headline than ‘Can your website be found?’.

2) Use dynamic URLs

Don’t let your blog post URLs go to waste by using numbers for articles. www.econsultancy.com/?p=001234 is a rubbish URL, whereas www.econsultancy.com/blog/ID-ten-starter-tips-for-blogging-success is much more search engine friendly.

It looks more professional too and can have a positive impact to clickthrough rates when listed in Google search results.

3) Post frequently

A blog is a hell of a commitment because it needs to be updated frequently, and that’s never been more important. Since Google launched its new indexing system, Caffeine, searchers can find new content more easily than ever.

That makes frequent blog posts a hell of a benefit to any online company as it’s a great way to get new information to the top of the search engine results pages (SERPs).

Plus, if the search engines know that your site is regularly updated, they’ll trawl it more frequently, so your content will be found sooner. It’s a double-win but it takes some effort.

4) Write for an online audience

People tend to read the web differently to books or offline newspapers and your writing style needs to reflect that. The online reader tends to be lazy, to only skim-read articles and rarely reaches the end.

You need to bear this in mind in your writing: keep your paragraphs short, use plenty of sub headings, cut out all waffle and put any calls to action early on in the text.

5) Write some guest posts

One great way to build a reputation, gain inbound links to your site and forge links with others in your industry is to write guest blog posts and articles, like I am doing here.

So, as well as writing your own blog, consider submitting guest posts to other sites. As with your personal blog, the benefits can be considerable.

6) Don’t just post, socialise

In the early days of your blog, you probably won’t have a huge readership but don’t be disheartened.

Use social platforms like Twitter, forums and comments in other people’s blogs to interact with your desired audience, this can really drive traffic to your pages.

7) Make it easy to subscribe

Your blog is competing with potentially thousands of other industry blogs, so make it easy for people to subscribe to your posts.

Offer an RSS feed and a ‘Follow us on Twitter’ option and put these in prominent places so that people can very simply sign up to receive future content.

Place any barriers between your reader and a subscription option and you will most likely lose them.

8) Publicise your blog on your site

Don’t bury your blog. Make your posts obvious to visitors to your site by showcasing some of the recent headlines down the side of your homepage and linking frequently to relevant blogging categories throughout your pages.

It may help drive a sale and it will definitely show that you’re a company with its finger on the industry pulse (assuming, of course, that your articles are good!).

9) Don’t be afraid to link out

This can be a contentious point among SEOs, but I do believe you should link to articles and resources that your readers are likely to find interesting.

Not only will this enhance your blog’s value to your readership, but it will also make other bloggers aware of your articles and increase the chance that they will link to you in the future – and search engines love to see inbound links.

Some people think that linking out simply encourages search engine spiders to go zipping off to other websites, but I think the web is a social tool and that we’ll all be better off if we link because something is valuable rather than treat our blogs as an SEO tool alone.

10) Offer related posts

Don’t let your reader finish your blog post and leave, offer them some related posts so that they can easily find other relevant content.

Not only does this mean your older posts remain useful, even internal links are good for SEO.

In fact, I have seen older posts suddenly get resurrected via Twitter simply because a reader has stumbled across it and spread the word. There’s no reason older articles shouldn’t still work hard.


Cross posted from WSI Internet Marketing UK


Online Ads overtake print in UK

After outpacing TV, online ads also overtake print

Overall, UK advertising spending suffered a double-digit drop in 2009, according to several sources. But the Internet defied this downward trend. UK advertisers spent £3.54 billion ($5.56 billion) online in 2009—5.7% more than in 2008.

Online spending growth will speed up in 2010 to 7% before moderating in 2011. The London Olympics in 2012 will also provide a boost in spending increases.

“On the whole, digital marketers in the UK rose to the challenge of budget restraint with sound strategies and imagination,” said Karin von Abrams, eMarketer senior analyst and author of the new report “UK Online Advertising: Spending and Trends.” “Because Internet ad spending continued to grow during the economic downturn, online marketers are also well placed to capitalize on the recovery, whether this is slow and halting, or steady and more rapid.”

The Web already claimed a larger share of UK ad revenues than TV in 2009, according to MAGNA and ZenithOptimedia, and will consolidate this dominance over the next five years.

Both these sources separate newspapers and magazines when calculating print ad revenues. But taken together, print ad spending estimates by MAGNA will reach £3.78 billion this year, just under eMarketer’s forecast of UK online ad spending.

Several other estimates of UK online ad spending for 2010 are more conservative.

Much of the variation between sources derives from different methodologies, but all firms agree on significant gains to online spending this year.

“The Web has emerged from the recession with impressive momentum,” said Ms. von Abrams. “The Internet’s reputation for delivering ROI is intact, even enhanced. Digital, in all its forms, is increasingly central to all marketing activities and consumer behaviour.”

Source: eMarketer


Cross posted from WSI Internet Marketing UK


One in every £10 will be spent online by 2012:

Source: Internet Retailing/PayPal

Online shopping is set to double its share of the retail market to 10.4% by 2012, new research suggests, making it “the silver lining in the economic crisis”. By then it will be worth more than £30bn a year and £1 in every £10 will be spent online.

But while e-commerce is expected to grow by a rapid 36%, or £8bn, in the next 18 months, in-store sales are forecast to grow by just 1%, or £3.3bn.

Those are the key findings of the second annual PayPal Online Retail Report, carried out by Experian. If its forecasts come true, online retail will be worth £30.6bn by the end of 2012.

Already internet spending has tripled as a share of total retail spend since the end of 2006, the report found. And it’s expected to grow by at least 22% a year in 2010 and 18% in 2011. At the same time, overall retail sales are expected to rise by 0.4% this year and 1.6% in 2011.

Carl Scheible, managing director of PayPal UK, says: “Online retail is booming even in the current economic uncertainty because shoppers turn to the internet when they are trying to be thrifty. Two-thirds of online shoppers believe their money goes further online compared to less than half who believed it last year, an increase of 8.5m people.

“The success of online retail really is the silver lining in the economic crisis.”

He adds: “The growth of online shopping is not just about saving money it’s also about saving time. In the last year we’ve seen an 11% increase in the number of online shoppers who say buying online does just that.”

Internet Retailing » One in every £10 will be spent online by 2012: study


Cross posted from WSI Internet Marketing UK


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Matt Jura

Matt is a Front End Developer, UI designer, DotNetNuke, E-commerce and SEO specialist, responsible for large number of websites, including e-commerce and online catalogues for domestic and international clients.
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